Returns & Exchanges
We want you to love your new instrument. If you are not completely satisfied, you may return your purchase within 30 days of delivery in its original condition and packaging.
1
Request Authorization
Contact our support team to receive a Return Merchandise Authorization (RMA) number.
2
Pack the Instrument
Securely pack the guitar in its original box, including all accessories, manuals, and the RMA form.
3
Ship It Back
Affix the provided prepaid shipping label (if applicable) and drop the package at an authorized carrier location.
4
Inspection & Refund
Once received, our technicians will inspect the instrument, and your refund will be processed within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing